This app is a nightmare for maintenance.
IdeaRadar
Three repair requests.
Each one marked "resolved". Still no AC.
Repair Request Status Updates For Renters
Each repair request gets a plain status update by text or email, so tenants are not left guessing and requests are not closed with nothing done.
Score 5.8/10 · Not yet
Property and renting
29 October 2026
Proof at a glance
5.8 out of 10. Score 5.8/10 · Not yet
8 real complaints found and checked
4 apps. Google Play, Yardi Breeze App, reddit and 1 more
15 Oct. newest complaint · 3 of 8 in the last 6 months
The problem
Tenants send repair requests through a portal and then hear nothing. Requests are closed with no action, marked resolved while the AC is still broken, or go two weeks with no reply after a follow-up email. Residents say management rarely gives timelines. Tenants of TurboTenant, Happy and other portals say they never get a text or email from maintenance, and one calls the app a nightmare for maintenance.
Who it's for
Small property managers whose tenants report repairs through a portal
What people are saying
Over all, I do like it for being able to put maintenance requests.
I have NEVER received any text messages or emails from any maintenance staff.
+ 5 more complaints
- com.turbotenant.renterMandy McIntyre Google Play · 2025-07-09
I'm not sure about the maintenance reporting as our landlord doesn't use it because they say they don't get notifications for them.
- Tenant's portal requests closed with nothing done reddit
My requests are getting closed without an action on them.
- Portal plumbing request, two weeks, no reply reddit
followed up once by email and still no response.
- Broken AC requests marked resolved in the portal reddit
Each time we made each of our three maintenance requests through our designated resident portal, it was marked as "resolved".
- Residents get no repair timelines reddit
It's that management rarely provides meaningful timelines or transparent updates.
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