QuickBooks Payments processed my first customer payment, then froze my funds for 180 days with no clear explanation and no real appeal path.
IdeaRadar
A plumber's $8,000, held by his payment company.
90 days before he can touch it.
Frozen Payment Help For Tradespeople
When a card processor freezes job money, it gathers the proof they ask for and shows a backup way to get paid.
Score 6.6/10 · Validate further
Money
27 October 2026
Proof at a glance
6.6 out of 10. Score 6.6/10 · Validate further
17 real complaints found and checked
8 apps. x, Jobber, Housecall Pro and 5 more
21 Oct. newest complaint · 4 of 17 in the last 6 months
The problem
Plumbers, landscapers and other trade businesses take card payments through apps like Square, QuickBooks, Jobber, Housecall Pro and Invoice2go. Owners say the payment company holds their money for a week, 90 days or even 180 days, often after asking for job photos or more paperwork. Reported amounts range from almost $1,000 to $14,000. Some pay suppliers late or refund the customer just to collect another way.
Who it's for
US home repair and trade businesses with 1 to 10 workers that take card payments through a job or invoice app
What people are saying
They are holding almost $1000 of my money.
they’re now holding $12000 of my money and I won’t see it for 7 or more days
+ 14 more complaints
- Square holding plumbing business fundsbplumbing27 x · 2025-07-29
It’s 8,000 dollars they are holding
- Square holding business fundssouthernmaimeo x · 2025-08-19
@Square is holding 14k of my business funds from me.
- Renovation company says Square is holding its fundsRaslopL63134 x · 2026-01-01
it’s damaging my business. They are holding my funds in a checking account that has nothing to do with the Hold on my account
- What're you guys using for invoicing? (r/Irrigation)merepsychopathy reddit · 2026-04-05
they've decided to give me the runaround and hold funds for completed work with no explanation or end in site
- Jobber reviewChadjactaryn2000 Jobber · App Store · 2026-05-27
they are withholding our funds until we provide additional red tape paperwork
- Housecall Pro reviewDoor guru Housecall Pro · App Store · 2025-07-25
They will hold your payments for weeks claiming they need more information from you or banking info even though it’s been submitted. They are still holding $3700.
- Housecall Pro reviewDKL2812 Housecall Pro · App Store · 2026-01-12
The very first transaction they decided to hold pending we provide them pictures of the completed work
- Square Invoices reviewHolding $17k Square Invoices · App Store · 2025-12-25
These are funds for operating my business throughout the winter… I might not recover financially.
- Square Invoices reviewTayRobinson1993 Square Invoices · App Store · 2025-10-31
We ended up refunding the customer and taking payment a different way.
- Invoice2go reviewSoniclean Invoice2go · App Store · 2026-04-04
Now, every invoice I send gets held up for days for security review?
- QuickBooks GoPayment reviewMarkys324 QuickBooks GoPayment · App Store · 2026-05-12
This creates a serious cash-flow problem for a small business.
- Stripe Dashboard reviewkarode2000 Stripe Dashboard · App Store · 2025-11-04
I can’t pay my suppliers because of hold on payout.
- Jobber reviewJhettahh Jobber · App Store · 2026-10-21
So many inconveniences and quirks that delay our payouts and leave us starving for our pay.
- Plumber: Square holding funds for 90 daysbplumbing27 x
@Square shut down my plumbing business account and is holding my funds for 90 days — no explanation, just labeled me a “risk.”
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